Shipping & collection.

For direct website orders we do not currently collect EU import VAT through IOSS. Unless checkout expressly confirms a prepaid arrangement, overseas orders are sent with import charges payable by the recipient (often called DAP or DDU).

Your country’s customs authority or delivery company may ask you to pay import VAT or a similar local tax, customs duty and a clearance or handling fee before delivery. These charges are separate from our shipping price. A payment to Boomshanka or PayPal does not mean your import charges have been prepaid.

The amount depends on the destination, goods, value and rules in force when the parcel enters the country. Tax may be calculated on the goods plus shipping and other charges. Contact your local customs authority or carrier for an estimate before purchasing. We cannot guarantee the amount they will assess.

IOSS is an optional way for sellers or marketplaces to collect EU import VAT at checkout on eligible consignments up to €150. An IOSS number is not required for every parcel. Without IOSS, the receiving carrier can collect import VAT and applicable charges from you.

Our direct website orders do not use Discogs’ IOSS number. If you purchase through Discogs, its checkout shows the taxes it collects on that order and its IOSS arrangements apply where eligible. VAT collected by a marketplace does not automatically cover customs duty or all handling fees.

Since 1 July 2026, a temporary €3 customs duty applies to eligible low-value parcels entering the EU. It is assessed by item category/customs declaration line, so it is not simply €3 for every parcel or every physical record. Other customs treatment can apply depending on the shipment; goods above €150 require a separate assessment.

Customs duty is separate from import VAT. Carrier clearance fees and additional destination-country charges can also apply. Royal Mail advises a further EU handling fee from 1 November 2026. We do not treat €3 as a complete or guaranteed tax bill, and the shipping calculator does not add a fixed customs amount.

Each destination has its own import rules, tax thresholds and fees. The EU’s IOSS scheme does not apply to countries such as Norway, Switzerland, the USA, Canada or Australia. Import taxes, duties and carrier charges may still apply. Where a service requires us to prepay a charge, any amount payable to Boomshanka must be included in the checkout total before you pay.

We declare purchases as commercial goods using an accurate description and sale value. We cannot mark a purchase as a gift or reduce its declared value. Please provide a complete delivery address and any recipient tax or identification details required by your country through an agreed secure method.

Customs checks or requests for payment can delay delivery. Tracked delivery aims are estimates, and customs processing time is outside our control. Follow genuine payment or information requests from the receiving postal service promptly.

Email us or message us on Facebook Messenger with your order reference. Contact us before refusing delivery so we can discuss the next step. Your cancellation and refund rights are explained in our Returns & refunds policy.

Taxes or fees paid directly to customs or a carrier are separate from payments to Boomshanka. Any claim for their repayment must be checked with the organisation that collected them; repayment is not automatic. This does not affect your statutory rights or our published refund commitments.