KEEPING IT SIMPLE
Returns & refunds.
Send it back and we’ll refund you in full, including your return shipping.
Our returns promise.
We’ll refund the full price of the items you return and reimburse your return shipping once we receive them. If you return the whole order, we’ll also refund the original shipping charge in full. We don’t charge a restocking fee.
How to return an item.
- Let us know. Email stephen@boomshankarecords.co.uk or message us through Facebook Messenger, with your name and order reference or other proof of purchase. You do not need to give a reason to cancel an eligible online purchase.
- Send it back. Protect the record, disc, case or comic carefully, and include a note with your order reference. Send it to the shop address below. You can also bring it into the shop during opening hours.
- Keep your postage receipt. Send us a copy so we can reimburse your return shipping in full. We can help arrange a suitable return service if you contact us first.
Wellington Market
21 Market Street
Wellington, Telford
Shropshire TF1 1DT
United Kingdom
When will I get my refund?
We’ll arrange the refund promptly after the return arrives. For an online cancellation, we’ll refund within 14 days of receiving the goods or, if earlier, receiving evidence that you sent them back. If the law requires a refund sooner, we’ll follow that deadline.
Item and original shipping refunds go through the original payment method, normally via PayPal. If return postage needs reimbursing separately, we’ll agree how to do that with you. Your payment provider may take a little longer to show the money in your account.
Your cancellation rights.
For an online purchase, including an order paid online for shop collection, you can normally tell us you want to cancel within 14 days after you receive the goods. You then have a further 14 days to send them back. This does not limit your rights if an item is faulty, damaged or not as described.
Our promise to reimburse return shipping is part of our shop policy. It also applies when you return an item bought in the shop; speak to us about the return arrangements.
Faulty, damaged or incorrect item?
Contact us with the order reference and tell us what is wrong. A photo can help, but you can still contact us without one. We’ll arrange the return and refund in line with the promise above and your consumer rights.
Optional cancellation form
You can use this wording by email or post, or simply tell us clearly that you wish to cancel. Using this form is optional.
Email: stephen@boomshankarecords.co.uk
I wish to cancel my purchase of:
Order reference:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if sent on paper):
This policy does not take away any statutory consumer rights. Read our terms of sale. Updated 21 October 2026.
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